Site Reliability Engineer resolving Level 3 incidents | Santiago, Chile📍
Prometeo Talent
- Valparaíso
- Permanente
- Tiempo completo
- Diagnose and Resolve Level 3 Incidents: Investigate and resolve escalated technical issues related to systems, applications, and cloud infrastructure.
- Monitor System Performance: Monitor the performance and availability of critical systems using monitoring tools. Analyze system logs and performance metrics to identify potential issues and proactively address them before they escalate.
- Implement Security Measures: Collaborate with the security team to implement and enforce security policies, protocols, and procedures.
- Optimize System Performance: Identify opportunities for performance optimization and capacity planning to ensure scalability and efficiency of infrastructure resources.
- Participate in Incident Response: Assist in incident response activities during critical incidents, including analysis, resolution, and post-incident reviews.
- Collaborate with Cross-Functional Teams: Work closely with other IT teams, including network engineers, developers, and support personnel, to address complex technical challenges and improve overall system performance and reliability.
- Document Processes and Procedures.
- +7 years of experience as a Site Reliability Engineer, ideally in the financial sector.
- Experience in Level 3 incident resolution.
- Experience working in AWS environments and infrastructure.
- Experience in cybersecurity practices.
- Experience in maintenance and troubleshooting of Linux systems incidents.
- Experience in using monitoring tools.
- Scripting knowledge with some programming languages (Bash, Python,)
- Knowledge of Site Reliability Engineering and ITIL frameworks.
- Background working in Scrum, Kanban, Agile environments, and with tools such as Jira or Confluence.
- Advanced English proficiency. You will work with international teams from all over the world
- Working as an employee
- Hybrid work: 3 days in the office in Santiago.
- We foster trust
- Ownership is our guiding principle
- Collaboration
- Integrity
- Inclusivity
- Commitment to excellence