
Change Management Analyst - Santiago de Chile
- Santiago, Región Metropolitana
- Permanente
- Tiempo completo
- Partner with leaders, business stakeholders, vendors and teams at all levels to plan and deploy change management activities.
- Work with cross-functional teams to gain alignment and support on goals and metrics
- Develop internal communications using various channels and tactics such as videos, emails, SharePoint, etc.
- Conduct needs assessments to identify appropriate training methodologies and strategies.
- Create training materials such as courses, webinars, presentations, guides/job-aids, etc.
- Coordinate meetings and trainings with various teams and internal employees
- Measure the effectiveness of change management strategies for continuous quality improvements
- Support in the search for external training providers.
- Bachelor’s degree in Communications, Project Management, administration, Engineering, Psychology, or related fields.
- English: Required
- Portuguese: Desirable
- 3 years of experience in change management, communications, or project management.
- Experience in technical/system implementations
- Excellent communication skills, both written and verbal, and presentation skills
- Strong organization skills with the ability to handle multiple plans and deadlines.
- Working knowledge of change management concepts.
- Proficiency in Microsoft Suite of tools including Office (MS Word, Excel, PowerPoint) and MS Teams required. Knowledge of SharePoint, e-Learning platforms, and/or Salesforce is a plus.
- Previous experience working with an Agency Management System (AMS) or in the Insurance industry is preferred.
- Experience working with global and cross-functional teams is a plus