CEL596 - Operations Manager
Zubale
- Santiago, Región Metropolitana
- Permanente
- Tiempo completo
- Fulfillment Optimizer: Modular Software to increase productivity in eCommerce picking, packing and delivery.
- Consumer Connect: AI WhatsApp Conversational Commerce to boost sales and elevate customer experience.We are passionate about helping brands, aggregators, and retailers optimize their eCommerce operations, lower costs, and boost profitability. Backed by over $70M USD in venture capital, we’ve delivered consistent growth over the past six years and completed more than 100 million orders through our platform. Today, we serve 100+ customers and engage thousands of freelancers across our network. And this is just the beginning. We're building a profitable, scalable ecosystem — and our vision is to become the #1 partner for retailers to grow their eCommerce business.The RoleThis role is responsible for owning the P&L; and driving the day-to-day operations, ensuring excellence in service delivery, operational efficiency, and profitability. The Operations Manager will oversee a large, fast-moving operation, leading teams on the ground, managing client relationships, and implementing processes to guarantee top performance. Success in this role requires a combination of strong analytical and leadership skills, hands-on execution, and the ability to partner closely with our client to scale results and deliver impact.What you will do- Lead end-to-end picking, packing, and last-mile delivery operations for one of Zubale’s most important clients in Chile.
- Ensure an outstanding client experience, supporting their daily operations.
- Act as a strategist to design and implement processes that drive operational excellence and profitability.
- Manage the P&L; by client, store, region, product line, monitoring KPIs and controlling costs.
- Lead and inspire a logistics and operations team, ensuring flawless execution and scalable results.What we are looking for- Professional degree in Business Administration, Logistics, Industrial Engineering, or related fields.
- +5 years of experience in similar operations roles in fast-paced environments.
- Strong client management and interpersonal skills.
- Proven knowledge of financial concepts (P&L;, billing, budgets, collections).
- Experience in retail operations or logistics services.
- Track record in team leadership and managing diverse teams.
- Advanced skills in Excel/Google Sheets (formulas and pivot tables).
- Fluency in English.
- A leader who thrives in fast-paced environments, balancing strategy and execution, and delivering measurable results.Why Zubale, why now- Lead your account(s) with full ownership and autonomy to scale the business
- Join a profitable, VC-backed company with operations across Latin America
- Exposure to regional leadership and direct collaboration with senior leaders
- Build a legacy: grow, lead, and shape Zubale’s success in Chile
- Competitive compensation and performance-based bonuses
- If you’re a driven operator who wants to own and scale a real business — Let’s talkSeniority levelMid-Senior levelEmployment typeFull-timeJob functionStrategy/Planning, Finance, and Supply ChainIndustriesRetail, Wholesale, and Transportation, Logistics, Supply Chain and Storage#J-18808-Ljbffr
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