S-495 - E-commerce Operations Team Lead

Santiago, Región Metropolitana
Permanente
Tiempo completo

Hace 15 horas

Do you want to be a part of the world’s leading jewelry company while putting your experience in **Fulfillment** into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.Pandora is currently looking for an **E-Commerce Operations Team Lead** to support a rapid digital growth and expansion in **Chile.** The primary responsibilities of the **E-Commerce Operations Team Lead** are to guide the warehouse operations team of 3-4 people, while making sure the ecommerce orders are delivered on time and to ensure a great customer service for Pandora customers.**WHAT YOU WILL DO**:- Supervises associates engaged in all operational activities, including inventory management, customer service and carrier communication on day-to-day basis
- Promote excellent customer service by training junior staff, ensuring customer inquiries and complaints are handled in a professional and timely manner
- Performs operational activities including picking, packing and returns management.
- Responsible for team management including resource planning, operational productivity reporting and communication.
- Maintains an awareness of service level requirements and operational security best practices**KPIs**:- Stock management accuracy
- Picking and packing time
- Customer service satisfaction
- Team management (employee NPS / retention of staff)**MORE ABOUT YOU**:- Experience as a store manager, logistics, operations, warehouse, stock management or similar.
- Team Management experience is a must.
- Spanish and English fluent.**Did we get your attention?**If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!**About Pandora**Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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